Support & Help Center

You can create an account in several ways:

• Sign in with Google (recommended for fastest setup)
• Use Netlify Identity for secure authentication
• Create a guest account with your name and optional email

Simply visit the Connection Zone and choose your preferred sign-in method.

Fan Account: Default account type. You can browse artists, like posts, follow artists, comment on discussions, and engage with the community.

Artist Account: Unlocked automatically when you link your SoundCloud profile. Artists can share tracks, receive more visibility, and access artist-specific features.

To become an artist, simply link your SoundCloud URL in your profile settings.

1. Go to your Profile
2. Click "Edit Profile"
3. Paste your SoundCloud profile URL (e.g., https://soundcloud.com/your-name)
4. Save your changes

Your account will automatically be upgraded to an Artist account, unlocking track-sharing features.

Once you've linked your SoundCloud account:

1. Go to the Connection Zone
2. Look for the tab switcher at the top of the post form
3. Click "🎵 Share Track"
4. Paste your SoundCloud track URL
5. Add an optional description
6. Click "Share Track"

Your track will appear in the Community Tracks feed with an embedded player.

Your top-liked track is automatically featured on your artist profile with a "Top Loved" badge. The more likes your tracks receive, the higher they rank. Featured tracks appear prominently at the top of your profile page.

Yes! Find your track in the Community Tracks feed, and you'll see a "Delete" button next to your own posts. Click it to remove the track. Currently, editing is not available, but you can delete and re-post with updated information.

You'll receive notifications when:

• Someone likes your post or track
• Someone follows you
• Someone replies to your comment

Click the bell icon 🔔 in the navbar to view your notifications. You can manage notification preferences in your Profile Settings.

Click the "💬 Reply" button under any discussion post in the Connection Zone. A reply form will appear below the comment. Type your reply and click "Post Reply". Replies appear nested under the original comment.

Discussions: Text-based conversations, questions, announcements, or general community posts. Available to all users.

Tracks: SoundCloud-embedded audio posts shared by artists. Only users with linked SoundCloud accounts can share tracks.

Use the view toggle buttons in the Connection Zone to switch between feeds.

Ozone Archive uses industry-standard security practices:

• Supabase: Secure, encrypted database hosting
• Netlify: Secure authentication and hosting
• localStorage: Local browser cache for offline access (optional)

Read our full Privacy Policy for details.

Yes. Contact us at [email protected] with "Account Deletion Request" in the subject line. Include your account email or username. We'll process your request within 7 business days and permanently delete your data.

We use:

• Essential Cookies: Authentication, session management
• Functional Cookies: User preferences, language settings
• Analytics Cookies: Anonymous usage statistics (with consent)

Manage your cookie preferences via our cookie consent banner or Cookie Policy.

ARC Mix Assistant is the world's first conversational AI mixing assistant. It uses cutting-edge AI to:

• Separate Stems: Extract vocals, drums, bass, and other instruments from any track
• Analyze Audio: Get detailed technical analysis of each stem (RMS, frequency content, dynamics)
• Give Mixing Advice: Chat naturally about your mix and receive instant, intelligent suggestions
• Apply Adjustments: Automatically apply recommended volume, EQ, and dynamics changes

It runs entirely on your computer using your GPU, so your audio never leaves your machine.

System Requirements:

• NVIDIA GPU with 2GB+ VRAM (RTX 2060 or better recommended)
• Windows 10/11 (64-bit)
• 10GB free disk space (for AI models and dependencies)
• Internet connection (for initial setup only)

The backend installer handles all setup automatically. No coding or terminal knowledge required!

Step 1: Visit the ARC Mix Assistant page

Step 2: You'll see a setup prompt. Click "Download Installer"

Step 3: Run ARC_Mix_Assistant_Installer.exe

Step 4: The installer will automatically:

• Check for your NVIDIA GPU
• Download Python 3.12 (portable, won't affect your system)
• Install PyTorch with CUDA support
• Download Demucs AI (stem separation)
• Install Ollama + Mistral LLM
• Set up the backend service with system tray icon

Step 5: Wait 10-15 minutes for installation to complete

Step 6: Look for the green ARC icon in your system tray (bottom-right)

Step 7: Return to the website and click "I Already Installed It"

That's it! You're ready to mix with AI.

Basic Workflow:

1. Upload Track: Drag & drop an audio file (MP3, WAV, FLAC) or click "Add Stems"
2. Separate Stems: Click "Separate Stems" (takes 1-3 minutes depending on track length)
3. Analyze: Click "Analyze" in the Mix Assistant panel
4. Chat: Type natural questions like "What's wrong with this mix?" or "The vocals are too quiet"
5. Apply: Click "Apply" to automatically implement the AI's suggestions
6. Export: When satisfied, click "Export Mix" to save your final track

Pro Tips:

• Be specific: "Make the drums punchier" works better than "fix the drums"
• The first AI response takes 30-90 seconds (model loading), then it's fast
• You can manually adjust faders before asking for advice
• Drag the panels around the screen to customize your workspace

100% Private. All processing happens locally on your computer:

• Audio files never leave your machine
• The AI models run offline (after initial download)
• No cloud uploads, no external servers
• Backend runs on localhost:5000 (your computer only)

This is why you need a GPU - all the heavy AI processing is local!

Troubleshooting Steps:

1. Check System Tray: Look for the ARC icon (bottom-right). Red means error.
2. Restart Service: Right-click the tray icon → "Restart Service"
3. Update GPU Drivers: Download latest from nvidia.com/drivers
4. Check Firewall: Ensure Windows Firewall allows localhost:5000
5. Reinstall: Run the installer again (it will detect existing files)

Still having issues? Email [email protected] with "ARC Backend Error" in the subject.

Yes! Only ARC Mix Assistant requires a GPU (for stem separation):

• ARC Loudness Analyzer: No GPU needed, runs in browser
• ARC Mastering Engine: No GPU needed, runs in browser

These tools use Web Audio API and work on any modern device.

Detailed guides and documentation:

• Installation Guide - Step-by-step setup instructions
• System Tray Menu: Right-click the ARC icon → "View Logs" for technical details
• In-App Help: Hover over buttons for tooltips (coming soon)

Questions? Email [email protected]

Try these troubleshooting steps:

1. Check that the SoundCloud track is public (not private)
2. Ensure your browser allows iframes (some ad blockers block them)
3. Clear your browser cache and reload the page
4. Try a different browser to isolate the issue

If issues persist, contact us at [email protected]

Ozone Archive is fully mobile-responsive. If you're experiencing issues:

• Ensure you're using a modern browser (Chrome, Safari, Firefox, Edge)
• Update your browser to the latest version
• Check your internet connection
• Try switching between Wi-Fi and mobile data

The site works best on devices from 2018 onwards with up-to-date browsers.

We appreciate bug reports! Email us at [email protected] with:

• Description of the issue
• Steps to reproduce the bug
• Browser and device information
• Screenshots if applicable

We'll investigate and get back to you as soon as possible.